If you no longer have the app or can't sign in, email us from the email address or with the phone number linked to your account. We will verify it's you and delete the account within 30 days.
Please include your name, the phone number or email on the account, the business's name, and whether you are a member, staff or business owner.
You can remove specific data without deleting your account:
Payment and invoice records may be kept as long as tax and accounting law requires, then deleted.
| Account type | Deleted | Kept (and why) |
|---|---|---|
| Member | Your login, sign-in phone/email, profile photo and push-notification token. Your link to the business is removed. | The business's own records about your membership (plan, attendance, payments) stay with that business, which is responsible for them. Payment records may be kept as long as tax and accounting law requires. Ask the business to remove anything else. |
| Staff / trainer | Your login, sign-in phone/email, profile photo and push-notification token. Your link to the business is removed. | Tasks and attendance entries you recorded stay with the business as part of its records. |
| Business owner | Your account, your business and its locations, and every member and staff account of the business are closed immediately and can no longer be accessed by anyone. | The business's attendance, payment and reminder records are kept only as long as tax and accounting law requires, then deleted. Email us to have them erased sooner where the law allows. |
Deleted accounts can't be restored. You can register again later with the same phone number or email.
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